Shipping FAQS

What are the shipping options?

All Edwards Jewellers products are shipped to any address in South Africa and also in most African countries. Unfortunately we do not offer self-collection due to security and safety concerns of our workshop. We hope you understand.  

How long until my order gets shipped?

We will not release any orders until all electronic payments (Instant Credit, EFT and Bank deposits) are successfully cleared. Once electronic payments are successfully cleared; orders (depending on the stock availability of the item purchased) placed before 12 noon will be shipped out the following business day. Please note; some pieces are made to size or customised order and is therefore handcrafted. If out of stock on specific sizes, please allow for 2-10 days for custom production and we will communicate this to you once you complete your order. Our courier usually takes 2-4 days from our workshop to your door/desk/office. We'll send you a tracking number once it's left our workshop. Sometimes less, but never longer than 5 days. If your order is taking longer - please get in touch with us!

Where do you deliver?

We'll deliver to any residential or business address in South Africa. Get in touch with us regarding international shipping.

Can I track my order?

We offer free tracking on all of our shipments. A tracking email will be sent to the email address you checkout with. Tracking numbers usually take 24 hours to activate after the shipping company has picked up the package.

What if my order gets damaged?

At check-out you may opt for Route insurance. Route insurance attaches from the time the goods insured commence transit and/or are located anywhere incidental to transit and continues during the ordinary course of transit until transportation terminates at final destination or the Assured’s interest ceases, whichever occurs first. You pay route separately for this service. You may also download the route app on your phone to track your order exactly where it may be. (very similar to viewing your driver on the Uber APP)

Packaging may show signs of travel, but the product enclosed should be as new. Please get in contact if you experience damaged goods as a result of shipping.

What about returns?

If you feel a return is necessary please see our returns policy here